RETURN POLICIY

RETURN POLICY :

Every Product is shipped within 2-3 days of order confirmation . 

We at Terra Actives strive to give you a quality product of your choice. Ideally our products are checked and shipped only after our complete satisfaction.  However in a remote case, if you are not happy with the order that you have received for any reason ( manufacturing defect, product mismatch), you can email us at :

info@terraactives.com

After confirmation mail from us, you can send back the product to the following address :

D-28 Focal Point, jalandhar, Punjab
144004

Items will have to be unused and returned in their original packaging within 2 days of delivery.

How do I send the product back ?

You can send it back to us via a cost effective courier company or registered post.  You will have to bear the postal charges/courier charges for sending the product back to us.

How do I get Reimbursed ?

On receiving the Product back and verifying that they are new and unused, we will issue you Terraactives credits worth the billed value of the product (to be adjusted in cost of new purchase within 3 months of issue) or we will resend the fresh piece of originally ordered product as per your request.

Can I cancel my order ?

Order once placed, cannot be cancelled.

If you have any further questions about the return/exchange policy, then please contact us at info@terraactives.com