Purchases are shipped from our respective warehouse by reputed logistics service providers. Please allow the following number of days for delivery from receipt of your order:

• Domestic Orders: All domestic orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 3-5 business days.

ORDER DELIVERIES WILL BE MADE BETWEEN 10:00 AM – 6:00 PM Monday – Saturday, excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery, please suggest an alternative (e.g., a family member, colleague, neighbour). However, Terra Actives takes no responsibility for goods signed by an alternative person.

Shipping Charges

Domestic Orders: We ship products throughout India, and all orders qualify for free domestic shipping, except free trial orders.

At Terra Actives, we strive to provide you with the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of damage or quality issues with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

• Tampered or Damaged Products: If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of receipt, with supporting images and videos, so we can address your concern promptly.
• Product Quality Complaints: For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.

Important Notes:

• Terra Actives is not responsible for any damage caused after delivery. Damages due to neglect, improper usage, or wrong application will not be covered under our Exchange/Returns Policy.
• Exchange of products will be accepted only if the products are returned in a saleable condition, in their original packaging, undamaged, and subject to the following terms:
• Returns and exchange requests will be subject to checking and approval by Terra Actives.
• No refund shall be made once goods are sold.

For assistance, please contact us:

• Call: +91 77710 10431 (All Days, 10 AM to 7 PM)
• WhatsApp: +91 77710 10431 

Email: aastha@terraactives.com